Customer Care Representative Remote

We are seeking a Customer Care Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Communicate with clients through live chat, email
• Provide information about the products and services we offer
• Handle customer inquiries and complaints
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Excellent communication skills
• Ability to prioritize and multitask
• Positive and professional demeanor
• Strong problem-solving abilities
• Excellent written and verbal communication skills

What we offer:

• Work schedule 2/2, 12 hours a day with shift start 07:00 – 12:00
• Fully remote, work in a comfortable environment and without a dress code
• Transparent salary: fixed part $46,500 before tax + monthly bonus up to 25%
• Paid training and comfortable adaptation: a mentor will accompany you at the first stage and teach you how best to act in a particular work situation

What is needed:

• A computer with Windows 10/Mac or higher operating system
• Headset
• Stable Internet
• Quiet room to work

Tagged as: basic knowledge of computer usage, excellent communication skills