Handling Inquiries and Complaints:
Managing incoming phone calls, emails, web chats, or social media messages.
Addressing customer questions, concerns, and complaints promptly and professionally.
Providing Information and Assistance:
Acting as a liaison between the company and its customers.
Offering accurate and helpful information about products and services.
Assisting customers with troubleshooting, setup processes, and account-related inquiries.
Building Relationships:
Developing sustainable relationships with customer accounts through open and interactive communication.
Building trust by ensuring efficient and empathetic interactions.
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